At 6 requests/user/day (totaling 18,000 queries/mo), running Customer support chatbot on Amazon Nova Lite costs $3.308 / month ($0.0331 / user / mo).
Customer support chatbot for a 100 active users (public launch) audience means 600 requests per day on average, each carrying 3,500 input and 350 output tokens at a 70% cacheable share — so the effective per-request cost on Amazon Nova Lite is $0.000184, of which $1.985/mo comes back from prompt caching. Per active user that's $0.0331/mo — the number to hold against your pricing tier and gross margin. Charging at least $0.1654/user/mo keeps gross margin at or above 80%.
Quick answer
For 100 Active Users, Customer support chatbot on Amazon Nova Lite is modeled at 18,000 requests per month, costing $3.308 per month or $0.0331 per active user.
Method & trust
This projection combines the selected active-user tier, requests per user per day, input/output tokens per request, and the modeled cache share. It is an operating estimate, not a provider invoice; production traffic and retries should be measured against it.
Total expected API invoice for 100 Active Users generating 18,000 queries.
Direct inference cost per MAU to model your SaaS pricing tiers and gross margins.
Savings generated by exploiting 70% cache hits on prompt context.
| Model | Provider | Monthly Spend (100 Active Users) | Cost / User / Mo | Annual Spend | Context Limit |
|---|---|---|---|---|---|
| Amazon Nova Lite (Current) | amazon | $3.308 | $0.0331 | $39.69 | 300,000 |
| GPT-5.6 Luna | openai | $12.222 | $0.1222 | $146.664 | 1,050,000 |
| GPT-5.4 mini | openai | $45.832 | $0.4583 | $549.99 | 256,000 |
| GPT-5.4 nano | openai | $12.537 | $0.1254 | $150.444 | 128,000 |
| GPT-4o mini | openai | $9.923 | $0.0992 | $119.07 | 128,000 |
| Claude Haiku 4.5 | anthropic | $54.81 | $0.5481 | $657.72 | 1,000,000 |
At 6 queries per user/day with Amazon Nova Lite, the estimated cost is $0.0331 per monthly active user (MAU). Total monthly bill for 100 Active Users is $3.308.
Assuming a 70% cache hit rate on repeated system and context tokens, prompt caching saves $1.985 per month ($23.814/year) on Amazon Nova Lite.
With a direct COGS of $0.0331 per user/month on Amazon Nova Lite, charging at least $0.1654 per user/month ensures an 80%+ software gross margin.