At 6 requests/user/day (totaling 18,000 queries/mo), running Customer support chatbot on Gemini 2.5 Pro costs $100.406 / month ($1.004 / user / mo).
Customer support chatbot for a 100 active users (public launch) audience means 600 requests per day on average, each carrying 3,500 input and 350 output tokens at a 70% cacheable share — so the effective per-request cost on Gemini 2.5 Pro is $0.005578, of which $41.344/mo comes back from prompt caching. Per active user that's $1.004/mo — the number to hold against your pricing tier and gross margin. Charging at least $5.02/user/mo keeps gross margin at or above 80%.
Quick answer
For 100 Active Users, Customer support chatbot on Gemini 2.5 Pro is modeled at 18,000 requests per month, costing $100.406 per month or $1.004 per active user.
Method & trust
This projection combines the selected active-user tier, requests per user per day, input/output tokens per request, and the modeled cache share. It is an operating estimate, not a provider invoice; production traffic and retries should be measured against it.
Total expected API invoice for 100 Active Users generating 18,000 queries.
Direct inference cost per MAU to model your SaaS pricing tiers and gross margins.
Savings generated by exploiting 70% cache hits on prompt context.
| Model | Provider | Monthly Spend (100 Active Users) | Cost / User / Mo | Annual Spend | Context Limit |
|---|---|---|---|---|---|
| Gemini 2.5 Pro (Current) | $100.406 | $1.004 | $1,204.875 | 1,000,000 | |
| GPT-5.6 Terra | openai | $122.22 | $1.222 | $1,466.64 | 1,050,000 |
| GPT-5.4 Workhorse | openai | $152.775 | $1.528 | $1,833.30 | 256,000 |
| o3-mini | openai | $72.765 | $0.7277 | $873.18 | 200,000 |
| o4-mini | openai | $60.638 | $0.6064 | $727.65 | 256,000 |
| o1-mini | openai | $72.765 | $0.7277 | $873.18 | 128,000 |
At 6 queries per user/day with Gemini 2.5 Pro, the estimated cost is $1.004 per monthly active user (MAU). Total monthly bill for 100 Active Users is $100.406.
Assuming a 70% cache hit rate on repeated system and context tokens, prompt caching saves $41.344 per month ($496.125/year) on Gemini 2.5 Pro.
With a direct COGS of $1.004 per user/month on Gemini 2.5 Pro, charging at least $5.02 per user/month ensures an 80%+ software gross margin.