At 6 requests/user/day (totaling 9,000 queries/mo), running Customer support chatbot on Claude Haiku 4.5 costs $27.405 / month ($0.5481 / user / mo).
Customer support chatbot for a 50 active users (private beta) audience means 300 requests per day on average, each carrying 3,500 input and 350 output tokens at a 70% cacheable share — so the effective per-request cost on Claude Haiku 4.5 is $0.003045, of which $19.845/mo comes back from prompt caching. Per active user that's $0.5481/mo — the number to hold against your pricing tier and gross margin. Charging at least $2.741/user/mo keeps gross margin at or above 80%.
Quick answer
For 50 Active Users, Customer support chatbot on Claude Haiku 4.5 is modeled at 9,000 requests per month, costing $27.405 per month or $0.5481 per active user.
Method & trust
This projection combines the selected active-user tier, requests per user per day, input/output tokens per request, and the modeled cache share. It is an operating estimate, not a provider invoice; production traffic and retries should be measured against it.
Total expected API invoice for 50 Active Users generating 9,000 queries.
Direct inference cost per MAU to model your SaaS pricing tiers and gross margins.
Savings generated by exploiting 70% cache hits on prompt context.
| Model | Provider | Monthly Spend (50 Active Users) | Cost / User / Mo | Annual Spend | Context Limit |
|---|---|---|---|---|---|
| Claude Haiku 4.5 (Current) | anthropic | $27.405 | $0.5481 | $328.86 | 1,000,000 |
| GPT-5.6 Luna | openai | $6.111 | $0.1222 | $73.332 | 1,050,000 |
| GPT-5.4 mini | openai | $22.916 | $0.4583 | $274.995 | 256,000 |
| GPT-5.4 nano | openai | $6.269 | $0.1254 | $75.222 | 128,000 |
| GPT-4o mini | openai | $4.961 | $0.0992 | $59.535 | 128,000 |
| Claude 3.5 Haiku | anthropic | $21.924 | $0.4385 | $263.088 | 200,000 |
At 6 queries per user/day with Claude Haiku 4.5, the estimated cost is $0.5481 per monthly active user (MAU). Total monthly bill for 50 Active Users is $27.405.
Assuming a 70% cache hit rate on repeated system and context tokens, prompt caching saves $19.845 per month ($238.14/year) on Claude Haiku 4.5.
With a direct COGS of $0.5481 per user/month on Claude Haiku 4.5, charging at least $2.741 per user/month ensures an 80%+ software gross margin.